• We do not accept exchanges at this time.
• Merchandise must be returned within 15 days of receipt.
• Merchandise must be unworn and unwashed.
• Merchandise must have all tags, including any hangtags, attached.
• Any merchandise marked "Final Sale" cannot be returned.
• Hair accessories, hats, opened makeup, earrings, ear cuffs, underwear and bodysuits cannot be returned.
• All footwear returns must include the original shoebox in its original condition, without postal labels.
• All swimwear returns must have hygiene liners still intact.
• Gift cards are non-returnable and non-refundable.
U.S. Hassle-Free Returns
Returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
1. You need to call and request a return authorization number.
2. Choose a return for store credit or for a refund. Please note, returns for store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.99, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
3. Print your label and place label on the outside of the package.
4. Drop off at your nearest USPS location.
Please follow the instructions on the return form included in your package. You must return your items within 15 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Refunds and Processing
• Refunds will be processed within approximately 7 to 10 business days after we receive your return.
• Original shipping charges are non-refundable.
• Store Credit can only be used online at our website, www.carolinehallak.com.
• Store Credit cannot be transferred to another person or account.
• Please treat Store Credit like cash.
• Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
• Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
• Store credit for 30 Days.
• Store credit is provided in U.S. Dollars.
For more information about Store Credit, please contact Customer Care.